| Data Savers-R&D TeamWorks Service Package (ETSP) |
| Complete technical & maintenance support for servers, PC/NBs, peripherals, and other items related to the server & network at the client’s premises, on a time-and-material basis with a ‘Service level agreement and assured ‘response time’. The ESP hours are available to clients for their use as they deem appropriate. |
| The service methodology includes: |
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Scheduled Visits |
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Unlimited unscheduled on- call basis |
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Unlimited online telephonic/e-Mail support |
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